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Quantifying the “infodemic”: People turned to trustworthy news outlets during the 2020 coronavirus pandemic

A woman wearing a face mask uses her phone on London Bridge in March 2020. REUTERS/Henry Nicholls

A woman wearing a face mask uses her phone on London Bridge in March 2020. REUTERS/Henry Nicholls

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Published in the Journal of Quantitative Description: Digital Media

This paper explores how the 2020 coronavirus pandemic affected online news consumption in France, Germany, the UK and the US.

Abstract: How did the 2020 coronavirus pandemic affect people’s online news consumption? To understand this, we present a comparative analysis of data on an estimated 905B desktop and mobile visits to news outlets, and 54B Facebook engagements, generated by news outlets in the US, UK, France, and Germany between 2017 and 2021. We find that in 2020 online news consumption increased. Trustworthy news outlets benefited the most from the increase in web traffic. In the UK trustworthy news outlets also benefited the most from the increase in Facebook engagement, but in other countries both trustworthy and untrustworthy news outlets benefited from the increase in Facebook engagement. Overall, untrustworthy news outlets (as rated by NewsGuard) captured 2.3% of web traffic and 14.0% of Facebook engagement, while news outlets regularly publishing false content  accounted  for  1.4%  of  web  traffic  and  6.8%  of  Facebook engagement. People largely turned to trustworthy news outlets during the 2020 coronavirus pandemic.

Meet the authors

Dr Sacha Altay

Sacha Altay is an experimental psychologist working on misinformation, trust, and social media in the Digital Democracy Lab at the University of Zurich. Through his research, he tries to understand why, despite people’s socio-cognitive abilities to... Read more about Dr Sacha Altay

Prof. Rasmus Kleis Nielsen

Rasmus Kleis Nielsen is a Professor at the Department of Communication of the University of Copenhagen and a Senior Research Associate at the Reuters Institute for the Study of Journalism. Before leaving Oxford in 2024, he worked at the Institute, where... Read more about Prof. Rasmus Kleis Nielsen

Dr Richard Fletcher

Richard Fletcher is our Director of Research and the Deputy Director of the Reuters Institute. He is primarily interested in global trends in digital news consumption, comparative media research, the use of social media by journalists and news... Read more about Dr Richard Fletcher